Shipping Terms

Shipping

 

2nd Class Royal Mail Shipping within the UK is offered Free of Charge (stated as 3 to 5 working days delivery from shipment).

For an upgrade fee of £1.00 we prioritise your Order within our system and send it by 1st Class Royal Mail which markets itself as a "Next Day" delivery service.

All Items are made to Order and need to be processed and Printed.

For 2nd Class items this means items are dispatched in 2 to 3 days working days of receiving your Order.

1st Class items are dispatched on the 1st working day after receiving your Order.

All items are inspected before shipping and will not be sent if there is the slightest issue with the quality.

Therefore, we know that when you receive your item it will be undamaged and in perfect condition.

 

Overseas Deliveries

Shipments to destinations outside the UK are generally sent by a Tracked and Signed For Service (optional untracked Service for Europe).

Delivery times vary but typically:-

Europe: 5 to 7 days

Worldwide: 10 to 12 days.

 

Lost Items

On rare occassions Royal Mail may fail to deliver your item ("lost in the post").

We always get "Proof of Postage" so on these occassions we are able to claim compensation for the lost goods.

However, Royal Mail state that on the occurence of "lost" post there is a possibility that it may still be delivered up to 10 days from the last planned delivery date.

Lukreative Design will either send you a replacement for the lost item or issue a full refund of the purchase price, but not until the  Royal Mail last delivery date has been reached !